I've only had it for 13 months and the other day it just stopped working. but when i plugged in it there is a USB "sound" thing meaning the computer did know something had been plugged in but i cant open it. They do not have solid solution. Hi there, I have a problem with my external hard drive, its a WD Elements SE 1TB and its not being recognized by Windows (running Windows 7). Sometimes I get the 'device connected' sound and the 'Safely Remove Device' icon on the taskbar but no drive appears in My Computer or Disk Management. I have a WD 1TB external hard drive, supposed new without documentation. WD website already responded to our concern regarding wd elements external hard drive. P.S. I have WD elements 1tb... and it was working fine until suddenly it stopped working! The light comes on and there are soft noises from within, but when I connect to my laptop, the drive is not recognized. When your computer does not recognize the Western Digital 1TB External Hard Drive setup, proceed with the following steps to resolve the issue. All solutions they gave me did not work. I don’t want to waste all this time to format it only to fail. 6. Will this really solve my problem? Select the Run option. I then plugged the hard drive in my work laptop which I normally do to exchange work docs and same thing, my laptop couldn't detect it. Thanks for your reply. If you have a Windows computer, move the cursor to the Start menu and click it. A Western Digital external hard drive is good safe way to back up data on your computer. WDBAAU0010HBK-NESN . Western Digital WD Elements 1 TB USB 2.0 Desktop External Hard Drive . WD 1TB External Drive not Recognized by PC. But these drives can also be prone to problems, such as bugs or other glitches. WD Drive Utilities for Mac is a specialized utility for WD hard drives to run drive diagnostics (fix potential drive failures, slow disk performance, and bad sectors), Manage RAID configuration (For RAID supported models), Erase and format WD hard drives, etc. it just seem like nothing. But I only got “Windows was unable to complete the format” when I tried to format it from Windows Explorer. I've done everything I can … I have used it on two systems so far: Windows 7 and XP, and treated it like a porcelain doll, and though I might have used it for a day or two on end, I was always very careful to make sure it did not overheat. What they gave me is link to websites with the same problem and solution as ours. I have a WD 4TB Elements Portable External Hard Drive, USB 3.0 with the same problem. Yes I tried all the ports, I used the hard drive cable to connect my phone to the laptop and windows explorer detected my phone immediately. “Having a 1TB WD Passport external hard drive with RAW file system, I want to format it to exFAT for using in Mac and Windows computer. And yet, when just a few days after my moving Hi Captain_WD. Tried it on numerous computers. The good news is that if you have problems with your hard drive you can perform a reset on the device. It shows up under disk drives, but not disk management. Then, I tried Disk Management but only received “The format did not complete successfully”. (the full slow low level format, after 2.5 hours it was still like 3-4% completed, very very slow, so I cancelled it). The drive does not show in the device manager or through My Computer. For now, i would rather have another brand. I plugged it in, but theres no autoplay nor an icon on my computer! There is no USB device acknowledgement of new device found. 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